Make sure that you enter the correct characters. Some letters and numbers look alike, such as: When you redeem a gift card, tap or click "You can also enter your code manually." Make sure that you enter the redemption code that begins with "X", not a different number on the card. Try entering your redemption code manually. Find out what to do if you have an Apple Store Gift Card or don't know what type of gift card you have. You can’t redeem Apple Store Gift Cards in the App Store or iTunes Store. Apple Store Gift Cards are gray, white, silver, or gold. Make sure that your card is not an Apple Store Gift Card. If you can't redeem your gift card in the App Store or iTunes Store, here are some things you can try.Ĭard is not valid Card has already been redeemed Card is not activated Code is unreadable Code must be redeemed in a different country or regionĬard is not valid If you see a message that says that your card is not valid, here's what to do: 1. If so, this article outlines the troubleshooting steps you can take to address this behavior depending on what the alert says when you attempt to redeem your gift card: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support We understand that you're unable to use your Apple Gift Card, correct? Thanks for contacting Apple Support Communities!
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